Since the basic troubleshooting fails, I recommend you contact Hisense TV Support. It's time for you to get professional assistance to resolve your issue.
1. Check if your internet connection is stable and strong.
2. Use a trusted VPN service like NordVPN to help establish a connection.
3. Try clearing the cache and data of the VIDAA app store. To do so, go to Settings > App/Application Manager > VIDAA App Store > Clear cache/data.
4. Check the regional settings on Hisense TV under Settings > System > Device Preferences > Location/Region > Set Bulgaria.
5. Check and update your Hisense TV firmware if a new version is available, as this resolves any hidden issues with the previous version.
Hello,
I also cannot find any HBO Max or Max in VIDAA App store on my Hisense 55U72KQ.
Is it available in the Netherlands?
Hi @marcel71..!!
HBO Max is currently available in the Netherlands. Since you cannot find it on your Hisense 55U72KQ, I recommend updating your TV firmware with the latest version.
@svarez Currently, the VIDAA system does not support the MAX (old HBO MAX) platform. Hisense technical support pathetically responds with one from long time:
"Player and HBO Max applications, Hisense is working to make them available on our TV sets as soon as possible.
Unfortunately, the implementation process of these applications is protracted due to ownership changes in the TVN Group. Currently, the owner of Player, HBO Max and Discovery+ is Warner Bros., which has not yet decided how these applications will operate on the Polish market in the near future. It is possible that two or even one application merging content from the above-mentioned applications will work, and this unfortunately significantly lengthens the process of implementing these applications on our TVs, for which we sincerely apologize."
If you want native support for the MAX platform, I recommend avoiding Hisense TVs with VIDAA OS.