 I have a Hisense 55U7QFTUK which has developed a fault, when I switch it on the Hisense welcome screen comes on, and the screen then goes to vertical colour banding and you cannot see the programme but you can hear the sound. The tv was purchased on the 24-02-2021, I have had no problems with it until this.
I have attached a photo showing the colour banding on the screen, can anyone help with this problem
Hi @Johnpat..!!
It seems like your Hisense 55U7QFTUK TV has got a display issue characterized by vertical color banding, despite the sound functioning correctly. This kind of problem can be due to different sources, including hardware faults or software issues. You can try out the below troubleshooting to potentially resolve the issue:
1. Start by power cycling your Hisense TV.
2. Check the cable connections of all the external devices and disconnect them. Reconnect and try turning on the TV.
3. Try to change the input sources and check if the issue persists on all the inputs.
4. Additionally, look for any damages on the Hisense TV screen, like cracks or impact marks.
If you still see the vertical color banding, you should factory reset your Hisense TV and update the firmware.
When none of the troubleshooting helps, you should reach Hisense TV customer support immediately. The team will provide you with professional support online or offline.
As you purchased the Hisense 55U7QFTUK TV in February 2021, you might have a warranty. Contact the support team regarding the repair and warranty service. If the warranty has expired, you should proceed with the technical repair team's instructions to resolve this screen problem on your Hisense TV.
Let me know which fix has helped you out, as it would help transfer some knowledge to the community of users who face the same issue.     Â
Hi @Tone..!!
It's frustrating to see such a screen problem on your Hisense 2018 TV model. The display issue is characterized by vertical color banding. This problem appears due to hardware faults or software issues. So try the below fix to see if the issue gets resolved.
- Power cycle your Hisense TV.
- Disconnect the cable connections, reconnect, and try turning on the TV.
- Change the input sources and check if the issue persists on all the inputs.
- Check for any damages on the Hisense TV screen like cracks or impact marks.
If you still see the vertical color banding, factory reset your Hisense TV and update the firmware.
Reach Hisense TV customer support if all the troubleshooting fails. The support team offers you professional support online or offline.
Have a word with the support team regarding the repair and claim the warranty if you have opted for an extended warranty. If the warranty has expired, proceed with the technical repair team's instructions to resolve this screen problem on your Hisense TV.Â
Lets us hear back from you which one has helped resolve the issue..!!